Enigma has BS 5979:2007 Alarm Receiving, and 8418:2010 Public Space CCTV Monitoring accreditations (SSAIB) for its state-of-the art Alarm Receiving Centre/Control Room (ARC).
We employ highly experienced and qualified staff, all of whom are SIA CCTV Licensed with backgrounds in alarm installation and operation.
An internal Training Programme, instigated under the process of continuous development, is also undertaken for ARC staff using an Induction, Training and Review Form, QSF 018 CCTV. This comprehensive programme includes modules relating to testing alarm signals, installing CCTV software and IP addresses, reviewing-recording/transfer of CCTV and alarm data, comparison studies of alarm/CCTV systems, alarm escalation and call-out procedures.
The ARC Intruder Alarm Systems are controlled by integrated policy management processes and alarm monitoring is stand alone or used in combination with either sensor or non-sensor activated CCTV cover. Current sites monitored by Enigma’s ARC include retail and office centres, manufacturing plants, Water Pumping/Water Treatment Works and Electric Power Facilities. Our clients include Commercial Groups, Utility Companies, and both Local Authority and UK Government.
The Enigma ARC staff also track and direct regular site patrols, and instigate alarm and mobile responses using the latest GPS technology using on-screen mapping and device location.
Enigma’s Control Room is open 24/7, and the staff are always on hand to advise and/or instruct our other security operatives in regard to issues with on-site alarms or in-house CCTV systems. All of Enigma’s Static Guards, Key-Holders and Mobile Response Officers undergo basic operational training in high level Intruder Alarms and CCTV Monitoring Systems and a majority of staff would use these systems on a regular basis.
When CCTV Licensed Operators are legally required on particular sites or are required as part of our contractual obligations, Enigma will ensure nationally recognised CCTV courses are undertaken by the intended operatives within a specified period or will otherwise directly employ Licensed Operators.