MAKING TOMORROW A BETTER PLACE
To be the leader in delivering integrated solutions for security and our services
Openness, Collaboration, Mutual Dependency, Professional Delivery, Sustainable Profit Growth, and Innovation
Following the introduction of the Security Industry Authority (SIA) Security Staff need to be trained if they carry out any of the following:
Guarding premises against unauthorised access or occupation, against outbreaks of disorder or against damage;
Guarding property against destruction or damage, against being stolen or against being otherwise dishonestly taken or obtained;
Guarding one or more individuals against assault or against injuries that might be suffered in consequence of the unlawful conduct of others.
We will provide full training to SITO / Edexcel required standards. The training modules cover:
Roles and Responsibilities
Access and Egress
Health & Safety
TEL: 02085729171 FAX: 02085381500
TEL: 01914171222 FAX: 01914172574
Confidentiality is a fundamental principle of the delivery of security services. Enigma must preserve and maintain the confidentiality of the information and assets we hold. Enigma and its employees have an obligation not to disclose confidential information, be it personal or otherwise, as a result of various Acts of Parliament. These are:
Data Protection Act 1998 – this Act was passed as a result of the EU Directive and it protects personal data held on all media.
Human Rights Act 1998 – this Act was passed as a result of the European Convention on Human Rights. This is intended to protect certain rights of individuals. In terms of confidentiality, the key part is Article 8 "the right to respect for private and family life, home, and correspondence." This gives the individual the right to live their life with personal privacy in a way that does not infringe on the rights of anyone else. This could include information held about them in the form of diaries or personal records and the correspondence aspect is equally as broad.
Regulation of Investigatory Powers Act 2000 – this Act is intended to combat cyber crime. It ensures that any interceptions do not breach any individual's human rights and requires that appropriate authorisations are obtained when required. The Act also supplements existing legislation, for example, any information collected under this Act still falls under the Data Protection Act and its principles.
Public Information Disclosure Act 1998 – this Act provides protection from victimisation and dismissal of members of staff who speak out against corruption and malpractice at work.
Computer Misuse Act 1990 – this Act makes it a criminal offence to access or damage computer data without authority.
Enigma offers a personal responsibility to their customers and clients to safeguard them from any malpractice or wrongdoing, regarding the handling of, and access to, any sensitive information including voice recordings that may occur in the course of any duties, visits and general service delivery. With this in mind, all employees are requested to sign a confidentiality agreement before they join the company and the relevant BS7858 Vetting Security Checks will occur, to ensure they are security cleared to the required level, before they are allowed to visit a customer's or client's premises.
Enigma is accredited with ISO9001:2008 and follows these procedures, which includes keeping an audit trail of every call-out, and as a result Enigma has full visibility of all service delivery, when it was made and by whom.
Access to any customer or end user equipment is only ever done with the prior permission of the customer or client. In the case of a face-to-face visit, it is arranged directly with the customer or end user, and in the case of any diagnostic access required, Enigma uses a remote service that ensures that the customer or end user is the host, which means that Enigma must gain permission to access the equipment, alleviating any possibility of unauthorised access to data.
Enigma employees will never read, duplicate, copy, or remove any customer information; and in the case of voice recordings, search, copy, playback or remove call records, unless with customer or end user, or in line with their code of confidentiality practice, and conducive with Enigma's requirements to successfully deliver the service required to the third party.
Enigma's employees will use their discretion whenever they are on third party premises and act in a professional, sensitive and shrewd manner during their visit. In the event that they come into contact with information of a sensitive or confidential nature whilst on the premises, they must report it immediately to a key member of staff on site and from then on follow the third party's code of confidentiality.
Any employee who breaches these codes of conduct will be subject to disciplinary action and dismissed from the company as a result of gross misconduct.
Enigma Security Solutions uses small text files called cookies, and other technologies, so that we can improve your online experience - for example by remembering you when you come back to visit us, and making the content you see more relevant to you. Cookies also enable us to track online purchases made through any of our online shops, so that we can provide you with a smoother experience.
Managing cookies: the cookie consent wizard
We want you to have sight and control over what cookies are being used when you visit our websites.
For this reason we have provided a cookie consent wizard at the bottom of this page, so you can see a complete list of cookies used by our sites, and change your preferences.
A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. The browser saves the information and sends it back to the website server whenever the browser returns to the website.
A cookie will typically contain the name of the domain (Internet location) from which the cookie has come, the "lifetime" of the cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
Session cookies which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
We use session cookies:
To allow you to carry information across pages of our site and avoid having to re-enter information.
To compile statistics that allow us to understand how users use our site and to help us improve the structure of our website.
We use persistent cookies:
To display your name and points balance each time you access our site (using the "Remember me" cookie).
To pre-complete your Nectar collector number when you logon to our website (using the "Remember me" cookie).
We may use other persistent cookies from time to time to help us recognise you as a unique visitor when you return to our website and to monitor your use of our website. This will allow us to tailor the content of certain areas of our site and offer you promotions that match your preferred interests.
Cookies and Enigma Security Solutions
When you browse Enigma Security Solutions' website, a persistent cookie may be placed on your computer by the companies who assist us with the operation of our online e-commerce, social networking or other software systems.
Use of web beacons
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are used to track the effectiveness of a particular campaign.
You can change your cookie preferences using our cookie consent wizard at the bottom of this page.
You also have the ability to accept or decline cookies by modifying the settings in your browser.
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.
You can turn off the "Remember me" persistent cookie at any time by visiting the "Your Account" section and selecting "Change data choices" and "online preferences" and then unticking the "Remember me" box.