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Local MP Visits Fareham & Gosport CCTV Control Room

Local MP, Suella Fernandes, visited the Fareham and Gosport CCTV Control Room on Friday 20th October 2017.

The visit, which was organised by Kevin Wright, Head of Parking & Enforcement, gave Suella a fantastic insight into the environment in which our operatives work in as well as an idea of what they do on a day-to-day basis. 

Suella posted the following message after her visit: "Thank you to Kevin Wright, Head of Parking and Enforcement at Fareham BC for explaining how this intricate and sophisticated system works to keep our community safe and enables swift collaboration with the police and emergency services."

She is pictured alongside Enigma CCTV's Regional Manager, Gill Pattison. 

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Congratulations to Great Yarmouth CCTV for Winning a NOSCA Award!

Enigma CCTV would like to extend a massive CONGRATULATIONS to the Great Yarmouth CCTV Team on WINNING the Community Citizens of the Year Award at the NOSCAs ceremony held last week!

Here is a photo of the team with the award - Well done and keep up the excellent work!!!

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Enigma is very proud to share the news that Great Yarmouth's CCTV Team has been shortlisted for a NOSCA (Norfolk Community Safety Award) for Community Citizens of the Year. The NOSCAs celebrate the valuable contribution of police officers, staff and local community members in helping keep Norfolk a safe place to live, work and visit. 

Readers of the Eastern Daily Press voted for the three Community Officer of the Year awards.

The four categories that members of the public submitted nominations for were The John (Cecil) Mason Volunteer of the Year, Young Citizen(s) of the Year, Community Citizen(s) of the Year and Police Dog of the Year.

Judges were impressed with the number of entries and the high standard presented and have shortlisted the top two in each category other than Police Dog of the Year. All those shortlisted will be invited to the Norfolk Safer Community Awards presentation evening which takes place at Holiday Inn North, Cromer Road, Norwich on Thursday 12th October.

We wish the team consisting of Theresa Curtis, Adam Lawes, Jonathan Newman, Stephen Spilsted and Karen Watts the best of luck!

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Please find Enigma's Spring 2016 Newsletter attached: Spring 2016 Newsletter

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As part of its annual charity contribution and corporate social responsibility work, Enigma has, this year, chosen to donate £150.00 to Unicef.

Whilst there were many worthwhile causes to choose from, Enigma decided to opt for Unicef based on the events of the past year. It has been no secret that this year in particular has been a difficult one for children across the world, particularly in the Middle East, where many have had to flee to Europe and other countries to escape the horrors of war.

Unicef and its famous ambassadors, including David Beckham, is working "for every child in danger". 

In this video, they tell the stories of some of the millions of children whose lives have been affected by war, disease, hunger and violence. 

Further information about Unicef's vital work can be found at the following link: http://www.unicef.org.uk/

 

 

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Congratulations Stuart for receiving an employee award after receiving fantastic feedback from the Police, after assisting them in two assaults that occurred within the local area in July. Stuart caught both incidents on camera and was a great help to the Police who were then able to arrest the individuals concerned.

Congratulations to Mike Lewis and the rest of his team in Ormskirk after they were commended for their part in actively keeping crime rates low within the local area as highlighted in the following report: www.westlancs.gov.uk/cctvreport

New report shows how the effectiveness of West Lancashire Borough Council’s CCTV

Crime is low in West Lancashire and the Borough Council’s CCTV operations help to keep it that way. This important role is highlighted in a new report. 

Over the last five years the Council has invested heavily in the public open space system and expanded the scheme to install cameras in areas which previously had no coverage.  It currently operates 95 public open space cameras and these are monitored 24hours a day 365 days each year.

The authority has just published its second annual report in relation to the CCTV it operates, and key achievements highlighted in the report include:

•             CCTV staff assisted in 363 arrests by police officers in West Lancashire.

•             Evidential quality footage was provided to the Constabulary on 223 occasions

•             CCTV staff were involved in 499 missing/vulnerable person “incidents”

•             They were also involved in monitoring 345 cash deliveries/collections to ensure they were carried out without incident.

•             Operators also identified 1096 incidents themselves through their general monitoring.

Public Open Space CCTV cameras can act as a deterrent and can assist in the identification of people or vehicles involved in criminal activity. Many of the newer cameras are located near to roads that can be used to access or exit West Lancs and are proving useful in helping to tackle travelling criminals intent on committing crimes in West Lancashire

The figures in the report show the value of the system. There are 10 more cameras to be installed over the next year to provide an even wider coverage with the aim of making West Lancashire an even safer place.

Councillor Kevin Wright, Portfolio Holder for Community Safety said: "I am pleased to see this report as it underlines the value of the system and its operators. The experience of the operators and their close working relationship with the police helps to ensure we achieve great results from our system.

“CCTV can deter criminals and assist with making the public feel safe. West Lancashire is a safe place to live and work and we want to ensure this continues for years to come."

The full report is available on the Council's website via the following link www.westlancs.gov.uk/cctvreport. For more information on the Council’s CCTV system please visit www.westlancs.gov.uk/cctv.

West Lancashire Police Inspector June Chessell said: “Lancashire Constabulary fully support the use of CCTV and it can assist us in providing key evidence. At a local level I am extremely impressed with the WLBC scheme which continues to go from strength to strength.

“The operators also perform a key task in relation to preventing crimes and perform a vital link between the streets of West Lancashire and ourselves. My officers regularly visit the suite and look at the footage.”

One of the issues the Council must have due regard to is the privacy of private residents. The software that is used allows for parts of the CCTV image to be completely blanked out. There are several existing cameras where privacy settings are installed to completely blank out windows or whole houses so that residents' privacy is ensured.

Keep up the excellent work!

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Enigma would like to say a massive well done to our 7-a-side football team, based at East Thames, for the competition they recently took part in.

Enigma were invited to take part in the charity tournament on Friday 2nd July by East Thames. All money raised would be going to support older people, people with learning disabilities and people living with mental health problems to overcome isolation and loneliness through sport and community activities.

We were asked to select a team name and the boys decided to pick Borussia Dortmund. Fittingly, the colours of Borussia matched those of Enigma so it was a good choice.

Aaron Lee, who works at West Ham Lane, was chosen to captain and put the team team together. However, he was not the only Enigma employee that was captain of a team. Enigma would also like to say well done to Glenn Begley, who also put a team together and whilst we wished them well, we were obviously rooting for Enigma's team to go all the way!

After winning each of their 5 games, the team sailed through to the final where they narrowly lost 1-0. It was an excellent team performance and a special mention goes to Aaron Lee, who captained the side. 

This is Aaron's review of the experience in his own words:

Enigma was asked to assemble a football team to take part in an East Thames' organised charity tournament on Friday 2nd July. Dannie asked me if I would be captain of the team and I was more than happy to take on the responsibility. We assembled our team with the help of Sufi and also managed to get ourselves a shirt in time for the tournament. On the day of the tournament we learnt that we had to play 5 games in our group, and a 6th game depending on where we finished in our group. We managed to win all 5 of our games and top our group, by some way, scoring 10 goals and only conceding 1. Unfortunately when we got to the final we lost 1-0 to the winners who had previously won the tournament for the past 3 years.

As captain of the Enigma football team, I was proud of the way in which we conducted ourselves throughout the tournament and represented Enigma and I could not have asked for anymore from the players who were all brilliant and showed full commitment throughout.

Finally, I would like to thank Sufi for helping me to assemble the team, Nilpa, who was a big help in getting our shirts for us, and to our manager, Dannie who cheered us on during every game so much so that his voice went hoarse by the end of it. He went above and beyond to get us anything we needed and we are very grateful for his support.

 

 

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Police officer sustains broken tooth and man knocked out in assaults in Castle Street Cirencester
www.wiltsglosstandard.co.uk/news/13330477.Police_officer_sustains_broken_tooth_and_man_knocked_out_in_assaults_in_Castle_Street_Cirencester/?ref=erec ;

20-year-old Jack Ayres locked up after attacking two police officers in Cirencester
www.wiltsglosstandard.co.uk/news/13334568.20_year_old_Jack_Ayres_locked_up_after_attacking_two_police_officers_in_Cirencester/?ref=erec ;

Well done to Stuart Parker who was praised by the local police team in Cirencester for his "excellent work" in assisting the police to locate a violent offender. His "quick thinking and clear communication" was particularly commended as if it had not been for that, it would have led to large scale disorder. The offender was arrested.

Tagged in: cctv cirencester police
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Enigma’s CCTV site in Stafford is to star in Channel 5’s television series, ‘Caught on Camera’.

The show focusses on the benefits of CCTV cameras in society and screens incidents in which CCTV has helped catch criminals and secured convictions or assisted the public and authorities in a range of incidents.

Stafford Borough Council was especially chosen by the show’s producers owing to its successful partnerships with businesses, local police and other organisations, which have resulted in cutting crime in the area.

The CCTV operation is based in the town’s Civic Centre and the Operations team consists of Barbara Ashton and Marc Wood. The team are currently in the process of recruiting further Operatives.

The production team spent many hours reviewing footage and filming on the streets of Stafford both through the day and at weekend nights as well as speaking at length with Barbara, pictured, who, for once, got to experience life in front of the cameras rather than behind it.

She said: "The film crew was keen to see footage of the day-to-day operations from the CCTV Control Room. I showed them how we responded to calls from businesses and the police to a range of issues where they needed the help of CCTV in successfully catching offenders.

"It is important we get good footage of the incidents so it can be used in future prosecutions if required – and this is something that the film crew were keen to capture.

"It was a new and different experience being in front of the camera rather than my usual role of being the one behind the camera, so to speak. But because the job requires a lot of concentration, and you are always focussed on what you are doing, I very soon forgot the TV cameras were there. I can't wait until Wednesday to see how it will actually come across on the telly."

Enigma would like to congratulate all the CCTV Operators based at the Stafford site for all their hard work and for the deserved national recognition they have received.

The episode will be aired on 10th June 2015 at 9pm on Channel 5.

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This month we would like to shine the spotlight on two employees from our CCTV division for their excellent work in their respective fields.

Firstly, Patrick Muirhead, who works in Falkirk received deserved praise for "his quick response, as, in conjunction with the Shopsafe bid team, he was able to help quickly find a missing 4 year old boy in Falkirk Town Centre before he headed to the main streets of the town." The boy was safely reunited with his parents and the incident was brought to the attention of our Site Supervisor via the CCTV Review Officer. 

Secondly, Gill Pattison, who works in Gosport and Fareham received a commendation letter from the Police sent to her by Chief Inspector Pegler on 19th May 2015, in recognition of her quick thinking and initiative when dealing with a vulnerable person who went missing recently in Fareham. Gill was instrumental in helping to locate the missing person and the Client was highly impressed with her actions and wanted Enigma to recognise her fantastic work.

Enigma would like to congratulate both Operatives for their outstanding CCTV work which is actively helping their local areas. Keep up the great work!

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We have produced our Behavioural Tool Box Talk which can be found at the following link: http://bit.ly/1FrmeBO

Please take the time to read and understand the tool box talk. If you have any questions please contact John Proudman: john@enigma-group.com

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Audits

We are pleased to announce that we have been successfully audited as compliant with the SIA’s Approved Contractor Scheme with an improved score of +139. This places Enigma well within the top 10% of Security Companies for this nationally recognised scheme. Thank you to all concerned with this audit. Also additional audits took place in February which renewed our Achilles UVDB Verify Category B2 Certificate. Our evaluations in these audits were improved to the following:

ELEMENT

MSE (Management Systems Evaluation

SITE

Health & Safety

100%

99%

Environment

96%

94%

Quality

99%

100%

Environment

Enigma is in the process of measuring our Green House Emissions for fuel /electricity usage by vehicles and Enigma offices for the year 2014-2015. These emissions were measured for 2012-2013 (in tonnes CO2e) and we aim to make further proportionate reductions for this current year.

International Safety Awards 2014

With Safety in mind of all employees our Chief Executive Officer entered Enigma into The British Safety Council International Safety Awards 2014 I am delighted to confirm that Enigma has been awarded an International Safety Award with Merit. Our application scored   58 out of 60. ( pass 36,merit 48: distinction 60.)The award clearly demonstrates our commitment to health, safety and well-being of our workforce.

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As property caretaker/security supervisor for Pinnacle House, throughout the past 20 years I have witnessed many changes. The biggest change of all would be when the building was threatened with liquidation and would not hold any company or services so the building would become derelict, until I was asked by the building owners to help maintain the building with one of the clients who occupied the building, Windsor Stebbing Marsh LLP Limited so for the next six years between Gina Francis (an employee of Windsor Stebbing Marsh LLP Limited) and myself we helped keep all the services at Pinnacle House and maintained a smooth day to day running of the building.

We have an array of clients to and from the building on a daily basis.

As part of my role at Pinnacle House, I find it essential to greet each and every one with a warm and friendly smile, I also make sure all their needs are met.

It is with thanks to Helder Marques at Enigma Operations that the last ten years has run smoothly.

At present, we have yet again received new goals and new achievements as pinnace house has been sold to new owners who again have asked Enigma and myself to carry on with the contract and welcome the new faces of different services at the building.

The Ups and Downs of Pinnace House

On a normal day at Pinnacle House I was on duty at reception, when a fragile little old lady walked into the reception entrance and informed me that her ''Thomas'' had been missing for five days, with the building being blue in colour, a short distance from the local police station and me dressed in a very smart officer looking uniform she mistook me for a police officer and thought she was in the local police station. I then realized after much confusion that the lady in questions cat was missing this became clear when she had informed me she had put his picture and name on all the lamp posts around the local area, but as they say ''it's all in a day's work'', as a kind gesture I helped the lady and escorted her to the local police station where hopefully help was acquired.

In six months' time major building works will be underway as the whole building is being completely refurbished and modernised, so I will be on duty at reception sporting a hard hat, high visibility vest and steel toe cap boots.

Enigma would like to congratulate Colin on his continued 20 years' service. His hard work and dedication to the role deserve the utmost recognition and Enigma hopes he will continue on in the same manner for the next 20 years as well!

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As part of our continued commitment and service delivery to one of our major utility client, Enigma Security Solutions has taken part in Substation Entrance training and we are happy to report all officers and management who attended successfully passed.

This training will enable us to extend our services and continue to develop our working partnership.

Thank you to all officers who are and have been continuously supporting the operation, your dedication and support is greatly appreciated.

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Click here to view the December 2014 Newsletter

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Click here to view the November 2014 Newsletter

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The contribution of our West Dunbartonshire CCTV to policing in the area was recognised by Police Scotland at a special event hosted by Chief Superintendent Helen Swann, the West Dunbartonshire Divisional Commander, at their HQ in Dunbarton.

The event was also attended by Assistant Chief Constable, Wayne Mawson. A number of police staff were recognised for their contribution to the service for reasons ranging from excellence in drug offence detection initiatives to community safety programmes.

The whole of the Enigma team and their families were invited to the event following a successful nomination from Inspector Coleen Wylie who cited each of the team for their contribution to specific incidents "too numerous to mention."

These included petrol bombing, assault and detection of a range of crimes. Each of the team were presented with a certificate of recognition by the Depute Provost, John Millar.

I was delighted to attend the event with the team and it was a real pleasure to meet their families. The value that the Police place on the service that we provide was really evident. Both the Assistant Chief Constable and the Divisional Commander mingled with us after the award ceremony and were full of praise for the Enigma team.

Well done and thank you to everyone at Clydebank for your commitment and professionalism. Particular thanks to Bill and Charlie who were unable to attend the event as they were busy holding the fort and were presented with their certificates separately.

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We would like to express our appreciation to all the Security Officers and Managers, whose efforts have helped Enigma receive many high scores and positive reviews in our latest quarterly survey of customer satisfaction levels.

This survey forms part of Enigma’s monitoring system which is used to assess our quality of service and to plan for continuous improvements. The survey is also a contributing part of Enigma’s overall drive to be recognised as a UK leader in Quality Assured and BS Accredited Security Services.     

It is obvious from the survey that our best results do not necessarily come from incident-free sites but rather from sites where Enigma’s personnel consistently communicate and demonstrate to customers that they have a clear understanding of their own expected behaviour, job duties and correct job procedures. 

To reinforce this consistency we, the Compliance Team, would like to emphasise the importance for both, Security Officers and Managers, to regularly ensure that individual Site Assignment Instructions, Site Risk Assessments and our Health and Safety and Environmental Policies are in place at each site, that they are clearly understood and reviewed, and that all updates including Safety Tool-Box Talks, are enclosed and signed off. Again, many thanks for all the hard work.

 

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Click here to view the October 2014 Newsletter

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Click here to view the September 2014 Newsletter

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