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As property caretaker/security supervisor for Pinnacle House, throughout the past 20 years I have witnessed many changes. The biggest change of all would be when the building was threatened with liquidation and would not hold any company or services so the building would become derelict, until I was asked by the building owners to help maintain the building with one of the clients who occupied the building, Windsor Stebbing Marsh LLP Limited so for the next six years between Gina Francis (an employee of Windsor Stebbing Marsh LLP Limited) and myself we helped keep all the services at Pinnacle House and maintained a smooth day to day running of the building.

We have an array of clients to and from the building on a daily basis.

As part of my role at Pinnacle House, I find it essential to greet each and every one with a warm and friendly smile, I also make sure all their needs are met.

It is with thanks to Helder Marques at Enigma Operations that the last ten years has run smoothly.

At present, we have yet again received new goals and new achievements as pinnace house has been sold to new owners who again have asked Enigma and myself to carry on with the contract and welcome the new faces of different services at the building.

The Ups and Downs of Pinnace House

On a normal day at Pinnacle House I was on duty at reception, when a fragile little old lady walked into the reception entrance and informed me that her ''Thomas'' had been missing for five days, with the building being blue in colour, a short distance from the local police station and me dressed in a very smart officer looking uniform she mistook me for a police officer and thought she was in the local police station. I then realized after much confusion that the lady in questions cat was missing this became clear when she had informed me she had put his picture and name on all the lamp posts around the local area, but as they say ''it's all in a day's work'', as a kind gesture I helped the lady and escorted her to the local police station where hopefully help was acquired.

In six months' time major building works will be underway as the whole building is being completely refurbished and modernised, so I will be on duty at reception sporting a hard hat, high visibility vest and steel toe cap boots.

Enigma would like to congratulate Colin on his continued 20 years' service. His hard work and dedication to the role deserve the utmost recognition and Enigma hopes he will continue on in the same manner for the next 20 years as well!

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As part of our continued commitment and service delivery to one of our major utility client, Enigma Security Solutions has taken part in Substation Entrance training and we are happy to report all officers and management who attended successfully passed.

This training will enable us to extend our services and continue to develop our working partnership.

Thank you to all officers who are and have been continuously supporting the operation, your dedication and support is greatly appreciated.

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Posted by on in Enigma News Right

Click here to view the December 2014 Newsletter

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The contribution of our West Dunbartonshire CCTV to policing in the area was recognised by Police Scotland at a special event hosted by Chief Superintendent Helen Swann, the West Dunbartonshire Divisional Commander, at their HQ in Dunbarton.

The event was also attended by Assistant Chief Constable, Wayne Mawson. A number of police staff were recognised for their contribution to the service for reasons ranging from excellence in drug offence detection initiatives to community safety programmes.

The whole of the Enigma team and their families were invited to the event following a successful nomination from Inspector Coleen Wylie who cited each of the team for their contribution to specific incidents "too numerous to mention."

These included petrol bombing, assault and detection of a range of crimes. Each of the team were presented with a certificate of recognition by the Depute Provost, John Millar.

I was delighted to attend the event with the team and it was a real pleasure to meet their families. The value that the Police place on the service that we provide was really evident. Both the Assistant Chief Constable and the Divisional Commander mingled with us after the award ceremony and were full of praise for the Enigma team.

Well done and thank you to everyone at Clydebank for your commitment and professionalism. Particular thanks to Bill and Charlie who were unable to attend the event as they were busy holding the fort and were presented with their certificates separately.

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Posted by on in Enigma News Right

We would like to express our appreciation to all the Security Officers and Managers, whose efforts have helped Enigma receive many high scores and positive reviews in our latest quarterly survey of customer satisfaction levels.

This survey forms part of Enigma’s monitoring system which is used to assess our quality of service and to plan for continuous improvements. The survey is also a contributing part of Enigma’s overall drive to be recognised as a UK leader in Quality Assured and BS Accredited Security Services.     

It is obvious from the survey that our best results do not necessarily come from incident-free sites but rather from sites where Enigma’s personnel consistently communicate and demonstrate to customers that they have a clear understanding of their own expected behaviour, job duties and correct job procedures. 

To reinforce this consistency we, the Compliance Team, would like to emphasise the importance for both, Security Officers and Managers, to regularly ensure that individual Site Assignment Instructions, Site Risk Assessments and our Health and Safety and Environmental Policies are in place at each site, that they are clearly understood and reviewed, and that all updates including Safety Tool-Box Talks, are enclosed and signed off. Again, many thanks for all the hard work.


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